Thank you for shopping with Penelop Tools. We are committed to providing quality products and a smooth experience. Please read our return and refund policy below.
Returns
If you receive a damaged, defective, or incorrect item, you may request a return within 1–3 days of receiving your order. To be eligible for a return, the item must be:
- Unused
- In its original packaging
- In the same condition you received it
To initiate a return, please contact us at [email protected] with your order details and a clear description of the issue.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued in the original form of payment (cash) upon item pickup or return confirmation.
Please note: Only items confirmed to be faulty, incorrect, or damaged upon delivery will be eligible for a refund.
Non-Returnable Items
Some items may not be eligible for return due to hygiene, safety, or other reasons. These exclusions will be clearly mentioned on the product page when applicable.
Contact
For any questions or concerns regarding returns or refunds, feel free to reach out to us at [email protected].